04 A SMALL SHOWCASE
We couldn’t wait
to get started.
Three working prototypes created in IBM Experience Labs, built on synthetic data.
Experience Labs is IBM’s AI-native way to accelerate transformation — bringing together IBM’s AI expertise, best practices and tools in one two-day lab, taking strategic problem solving from six weeks to two days.
01 A more personal experience
Intelligent Cross-Sell Engine
One fair offer inside OmaElisa, shaped around the customer’s own usage.
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02 A connected household view
Household Intelligence
A shared view of the household, its services and the next relevant conversation.
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03 AI prepares. People decide.
The Quiet Trial
An AI agent prepares each retention batch. People make the call.
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“What you see here is what becomes possible when great people and the right tools get 2 days with a real challenge. We’re excited to bring this, and more, to our growth partnership with Elisa.”
“Great martech only pays off when it works for people. We’re excited to bring human-centered, strategic design to Elisa, so every opportunity we find starts with what customers need and ends in value Elisa can measure.”